Trusted Medical Supplies Delivered with Care
+1 (240) 360-1763
Trusted Medical Supplies Delivered with Care
+1 (240) 360-1763
See order history Return/cancel order Print your invoice
See order history Return/cancel order Print your invoice
See order history Return/cancel order Print your invoice
See order history Return/cancel order Print your invoice
Click on the Green icon on the bottom right to Chat with us Or WhatsApp WhatsApp Us : +1 (443) 546-6723 (Monday to Friday, 6AM to 6PM EST)
+1 (443) 546-6723 Toll-Free | 9:00 am - 5:00 pm EST
support@shopmedx.com We respond to emails within 24 hours
5457 Twin Knolls Road, Columbia, MD, 21045
Orders that qualify for free shipping will be shipped via ground carriers (FedEx / UPS / DHL / USPS Priority) and typically arrive within 5–7 business days. Expedited Shipping orders are delivered within 3–5 business days. Standard Shipping orders arrive in 5–7 business days. Rush Shipping orders placed before 2:30 PM EST ship the same business day; orders placed after 2:30 PM EST ship the next business day. Business days exclude Saturdays, Sundays, and federal holidays. At shopmedx, we aim to dispatch your order within 24–48 hours of receipt. In exceptional cases where this is not possible, you will receive an estimated shipping date. All orders are subject to product availability and shipment may be delayed accordingly. If actual shipping charges exceed the estimate shown at checkout, our team will contact you for authorization before proceeding.
Certain large or heavy items — such as lift chairs, hospital beds, power scooters, and specialty mattresses — cannot be shipped via Rush or Expedited service due to size, weight, or customization requirements. For oversized items, standard shipping typically covers Curbside Delivery only, unless the product page specifically lists alternative options such as Lift Gate, White Glove, or Inside Delivery. Customers may request an upgraded shipping method for an additional charge, which is quoted based on item dimensions and delivery location details (e.g., building floor, elevator access). Please contact our customer service team for a personalized quote.
Standard Shipping: Most orders delivered in 5–7 business days. Expedited Shipping: Most orders delivered in 3–5 business days. Rush Shipping: Fastest available option. Orders placed before 2:30 PM EST are typically delivered in 2–3 business days. Curbside Delivery: Package is delivered to the curb at the end of your driveway. Customer is responsible for unloading. Lift Gate Curbside Delivery: Item is lowered from the truck using a mechanical lift gate and left at curbside. Ideal for heavy items. Inside Delivery: Item is brought to the first threshold of your home (porch, garage, or front door). White Glove Delivery: Premium service — item is brought inside your home, placed in the desired room, unpacked, and assembled if required.
Shipping charges are calculated automatically at checkout based on item weight, dimensions, type, origin location, and delivery destination. Free shipping promotions are available on qualifying orders shipped to continental U.S. addresses. Please check the current promotion banner on our homepage for eligibility details. For orders outside the continental U.S. — including Hawaii, Alaska, Puerto Rico, Guam, and U.S. territories — flat-rate shipping fees apply based on order total. Expedited and Rush shipping for these areas is calculated by weight at checkout.
Most in-stock orders ship within 24–48 hours of placement. Once shipped, delivery time depends on the shipping method selected: • Standard Shipping: 5–7 business days • Expedited Shipping: 3–5 business days • Rush Shipping: 2–3 business days (same-day dispatch for orders placed before 2:30 PM EST) You will receive a shipment confirmation email with tracking information as soon as your order is dispatched. Please note that orders placed on weekends or federal holidays will be processed the next business day.
shopmedx does not directly bill Medicare, Medicaid, or private insurance plans. All purchases on shopmedx.com are processed as direct-pay transactions. However, many of our products are eligible for reimbursement through Medicare, Medicaid, or private insurance. We strongly recommend confirming coverage eligibility with your insurance provider before placing your order. Upon request, shopmedx can provide detailed invoices and product documentation to support your reimbursement claim.
shopmedx accepts the following payment methods: • All major credit cards: Visa, MasterCard, American Express, Discover • PayPal • FSA (Flexible Spending Account) and HSA (Health Savings Account) cards • Money Orders and Certified Bank Cashier's Checks (mailed to our billing address) • Bank Wire Transfers When paying by check or money order, your order will be processed once payment has cleared. For wire transfers, please contact our customer service team for wire instructions.
Yes! shopmedx accepts FSA (Flexible Spending Account) and HSA (Health Savings Account) cards for eligible medical products. Most medical supplies, durable medical equipment, and health aids available on shopmedx.com qualify as FSA/HSA-eligible expenses. Simply use your FSA or HSA debit card at checkout as you would a regular credit card. We recommend keeping your purchase receipts and product descriptions for your records in case your FSA/HSA administrator requests documentation.
Absolutely. shopmedx uses industry-standard SSL (Secure Socket Layer) encryption to protect all payment and personal information transmitted through our website. Our checkout process is PCI-DSS compliant, ensuring your credit card and financial data is handled with the highest level of security. We do not store full credit card numbers on our servers. All sensitive payment data is handled by our certified payment processors.
Sales tax applicability varies by state and product type. Medical supplies and durable medical equipment are exempt from sales tax in many states. shopmedx automatically calculates applicable taxes at checkout based on your shipping address and the nature of the products ordered. If you are a tax-exempt organization (hospital, clinic, non-profit, etc.), please contact our B2B team to set up a tax-exempt account before placing your order.
shopmedx's AutoShip program is designed for customers who regularly use medical supplies and need automatic, scheduled deliveries. With AutoShip, you never have to worry about running out of essential supplies. Benefits include: • 5% discount on every AutoShip order — automatically applied • Flexible delivery frequencies: every 15 days, monthly, every 2 months, or every 3 months • Hassle-free management from your shopmedx account • No commitment — cancel or modify at any time AutoShip is ideal for incontinence products, wound care supplies, catheters, ostomy supplies, and other regularly consumed medical items.
Setting up AutoShip is quick and easy: 1. Add your desired product(s) to the cart and proceed to checkout. 2. On the checkout page, select your preferred AutoShip frequency (e.g., every 15 days, monthly, every 3 months). 3. Complete your purchase as normal. The system will automatically schedule and process future orders at your chosen interval, charging the saved payment method and shipping to your saved address. You will receive a reminder email before each AutoShip order is processed.
You can cancel or pause your AutoShip subscription at any time: 1. Log in to your shopmedx account. 2. Navigate to the 'AutoShip' section under My Account. 3. Click 'Cancel Setup' next to the item you wish to stop, or select 'Pause' to temporarily suspend delivery. There are no cancellation fees. If you wish to pause delivery temporarily, you can adjust the next scheduled shipment date in the same section. For assistance, contact our customer service team via chat, phone, or email.
To modify your AutoShip preferences: 1. Log in to your shopmedx account and go to the AutoShip section. 2. Remove the existing AutoShip product you want to change. 3. Browse shopmedx.com to find your new preferred product or size. 4. Add it to your cart, place an order, and select AutoShip with your desired frequency at checkout. Your new product will then be enrolled in AutoShip. Please follow these steps if you need to change brand, size, quantity, or delivery schedule.
AutoShip orders may be paused or cancelled for the following reasons: • Credit card declined or expired: If your payment method fails, AutoShip is paused automatically. Update your payment information in My Account and place a new order with AutoShip selected to resume. • Product out of stock: In rare cases, a product may be temporarily unavailable. You will be notified via email with an estimated restock date or alternative product suggestions. • Shipping address issue: Verify your saved address is accurate and deliverable. If your AutoShip was cancelled, simply re-enroll during your next purchase. Contact our support team if you need assistance restoring your schedule.
shopmedx regularly offers coupon codes and promotional discounts to help customers save on medical supplies. Our coupon policy: • Coupons are valid for one use per household unless otherwise stated. • Expired coupons will not be accepted under any circumstances. • Some products may be excluded from coupon discounts due to manufacturer pricing restrictions, item size/weight, or pre-existing promotions. • Coupons and free shipping promotions are valid only on orders with U.S. shipping and billing addresses, unless explicitly stated otherwise. • Coupons cannot be used by resellers or retailers for wholesale purchasing. • shopmedx reserves the right to modify, suspend, or cancel any coupon or promotion without prior notice. Subscribe to our newsletter for exclusive shopmedx discount codes delivered directly to your inbox.
If your coupon code isn't being accepted, here are the most common reasons: • The coupon has expired — check the expiration date in your email or on the promotions page. • The product in your cart is excluded from promotions (see excluded brands list below). • The coupon has already been used — each code is valid for one use per household. • The cart total does not meet the minimum order requirement for the coupon. • The coupon is not valid for your shipping destination (e.g., non-continental U.S. addresses). • The code was entered with typos — coupon codes are case-sensitive. If your code still does not work after checking the above, contact shopmedx customer service for assistance.
Most products on shopmedx.com are eligible for coupons and promotional discounts. However, certain brands and product categories are excluded due to manufacturer price restrictions or pre-applied discounts. These include (but are not limited to) select brands in the following categories: mobility equipment, CPAP/BiPAP systems, lift chairs, power chairs, and specialty orthotics. Products with savings already applied (clearance, bundle deals, manufacturer rebates) are also typically excluded from additional coupon stacking. For a full list of excluded brands, please contact our customer service team or check the product page for promotion eligibility notices.
shopmedx does not allow stacking of multiple coupon or promo codes on a single order. Only one coupon code may be applied per order. Additionally, coupons may not be combined with Reward Points redemption during the same transaction, unless the specific promotion explicitly states otherwise. To maximize savings, we recommend: • Checking for bundle deals or category sales alongside your coupon • Enrolling in the shopmedx AutoShip program for an automatic 5% discount on recurring orders • Subscribing to our newsletter for members-only promotions
The best ways to access exclusive shopmedx coupons and promotional offers: • Newsletter: Subscribe to our email newsletter for exclusive promo codes, seasonal sales, and early access to clearance events. • SMS Alerts: Opt in to SMS notifications for flash sales and limited-time offers. • Loyalty/Rewards Program: Earn Reward Points on every purchase and redeem them for discounts on future orders. • AutoShip Program: Save 5% automatically on every recurring order. • Social Media: Follow shopmedx on Facebook, Instagram, and Twitter for giveaways and special promotions.
shopmedx is committed to your complete satisfaction. If you received a defective, incorrect, or damaged item, you may return it within 30 days of receipt. General Return Guidelines: • Returns must be initiated within 30 days of order receipt. Returns submitted after 30 days will not be accepted. • Items must be returned in new, unused, and resalable condition in their original, unopened packaging. • A Return Authorization Number (RA#) must be obtained before returning any item. To request an RA#, log in to your account, go to Order History, and click 'Return Order', or contact our customer service team. • A prepaid return shipping label will be provided with your RA# for eligible returns. • A 20% restocking fee applies to most returns. • Returns caused by shopmedx error (wrong item shipped, etc.) will receive a full refund including return shipping costs. • Please allow 3–4 weeks for return processing and credit issuance.
Due to health, hygiene, and safety regulations, the following categories of items are non-returnable on shopmedx: • All hygienic products (incontinence supplies, catheters, ostomy products, etc.) • Opened personal care items • Any product that has been opened, used, or tried on • Custom or customized items • Products explicitly marked 'Non-Returnable' on the product page • Compression garments that have been worn If you have any questions about whether a specific product is returnable before purchasing, please contact our customer service team.
Follow these steps to return an item: 1. Log in to your shopmedx account. 2. Navigate to 'Order History.' 3. Select the order containing the item you want to return. 4. Click 'Return Order' and complete the return request form. 5. Submit the form — you will receive your Return Authorization Number (RA#) and a prepaid return label via email within 2–3 business days. Write the RA# clearly on the outside of your return package. Returns shipped without an RA# will only be eligible for store credit, not a cash/card refund.
Once shopmedx receives your returned item, please allow 3–4 weeks for full return processing. This includes: • Inspection of returned item (condition and completeness) • Restocking fee deduction (20% of item price) • Refund issuance to your original payment method (credit card, PayPal, etc.) Note: Original outbound shipping charges are non-refundable. If your order originally qualified for free shipping, an $8.99 shipping fee will be deducted from your refund to cover original shipping costs.
shopmedx processes most orders for shipment within minutes of placement. To cancel an order, please contact us as quickly as possible — ideally within 1 hour of placing the order. How to cancel: • Call us at 866-316-0162 (Monday–Friday, 8:00 AM–6:00 PM EST) • Or email our customer service team with your order number and cancellation request. If your order has already been processed for shipment, it cannot be cancelled — you will need to follow the standard return process once you receive the item. Refunds for cancelled orders are credited back to the original payment method. Please allow 3–5 business days for the refund to appear on your statement.
shopmedx is committed to ensuring equal access to our website for users of all abilities, including those who rely on assistive technologies such as screen readers, keyboard navigation, and voice control. We continuously update our website to conform with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. Our ongoing accessibility improvements include: • Optimized screen reader compatibility (ARIA labels, semantic HTML) • Full keyboard navigation support • Sufficient color contrast throughout the site • Descriptive alt text on all product images • Accessible form labels and error messages • Mobile-responsive design for all screen sizes We thank all our customers for their patience as we work to deliver a smooth and inclusive shopping experience.
If you encounter any difficulty accessing content or completing a transaction on shopmedx.com, our team is ready to assist you directly: • Call us toll-free: +1 (855) 393-0093 (Monday–Friday, 9:00 AM–5:00 PM EST) • Live Chat: Available via the chat icon in the bottom-right corner of any page • Email: Contact our accessibility support team and we will respond within 24 hours We welcome all accessibility-related feedback. If you identify a specific barrier on our website, please describe it in your message so our development team can prioritize and address it.
Yes. shopmedx.com is designed to be compatible with major assistive technologies, including: • Screen readers (JAWS, NVDA, VoiceOver, TalkBack) • Screen magnification software • Speech recognition tools (Dragon NaturallySpeaking, Windows Speech Recognition) • Switch access devices • High-contrast display modes For the best experience with a screen reader, we recommend using the latest version of your preferred browser (Chrome, Firefox, Safari, or Edge) along with the latest version of your assistive technology.
Yes. Accessibility is an ongoing priority at shopmedx. We regularly conduct accessibility audits and work with our development team to identify and resolve barriers as quickly as possible. Our commitment includes: • Regular WCAG compliance reviews • User testing with individuals who use assistive technologies • Prompt remediation of reported accessibility issues • Staff training on digital accessibility best practices We view accessibility as a continuous journey, not a one-time project, and are dedicated to making shopmedx the most accessible medical supply store online.
