PRIVACY POLICY

Effective Date: May 19, 2026 Last Updated: May 19, 2026

1. Introduction

Welcome to Shopmedx (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit our website at shopmedx.com or make a purchase from us.

Please read this policy carefully. If you have any questions or concerns, contact us at privacy@shopmedx.com.

2. Information We Collect

Information you provide directly:

• Name, email address, phone number, and billing/shipping address when placing an order or creating an account
• Payment information (processed securely through third-party payment processors — we do not store full card details)
• Communications you send us, including customer support inquiries
• Reviews, ratings, or feedback you submit

Information collected automatically:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Cookies and similar tracking technologies (see Section 7)

Information from third parties:

• Data from social media platforms if you connect your account or interact with our social pages
• Analytics and advertising partners

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Send order confirmations, invoices, and shipping updates
• Manage your account and our Loyalty Program membership
• Respond to your questions and provide customer support
• Send promotional emails, newsletters, and special offers (you may opt out at any time)
• Improve our website, products, and services
• Prevent fraud and ensure the security of your account
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share it only in the following circumstances:

• Service Providers: Third parties that help us operate our business (payment processors, shipping carriers, email service providers, analytics tools) — bound by confidentiality agreements
• Loyalty Program Partners: To administer exclusive member benefits
• Legal Compliance: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction
• With Your Consent: For any other purpose with your explicit permission

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time (see Section 9).

6. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your cart and preferences
• Analyze site traffic and performance
• Deliver relevant advertisements

You can control cookie settings through your browser at any time. Disabling certain cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Delete your personal data (“right to be forgotten”)
• Opt out of marketing communications at any time
• Data portability — receive your data in a structured, machine-readable format
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, email us at privacy@shopmedx.com.

10. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

Shopmedx Email: privacy@shopmedx.com Website: shopmedx.com